Consulting & Auditing

Let our experience help you in improving your company’s performance. Our executive-level consultants are able to provide an objective and unbiased comprehensive analysis of your entire claims operation that can be used to support changes, set goals, and implement action items to improve your claims handling and financial results.

Consulting and Audit services can be combined or performed on a stand-alone basis:

• Audit services include line-of-business claim file audits and material damage estimate reviews. These reviews provide a wealth of information that can be used to improve the overall claims adjustment process, customer service levels, and outline areas of opportunity related to effective management of financial results (loss and expense). Both carriers and MGAs are choosing this service to meet the annual audit requirements of their reinsurance agreements.
• Consulting services are tailored to your specific needs. The most popular consulting request is a comprehensive Claims Process Review. Process Reviews include reviewing and analyzing all claim guidelines, practices, and procedures, interviewing staff to determine if what is being done reflects the organization’s written procedures and management expectations, and reviewing check security procedures.
• Whether utilizing DMA’s consulting or audit services, you will receive an extensive and detailed report of the findings, as well as recommendations for improvement.