Claims Overflow Service

Most claims operations have periodic overflow situations, whether due to seasonal CATS, personnel situations or other factors.

Claims temps are probably the most commonly employed solution. But there are problems associated with their use. It takes time to train and get them up to speed, often there are problems after they leave with files improperly handled or prematurely closed, and many times they don’t care about the quality of the work since they’re temporary.

DMA Claims Services Claims Overflow Service is an excellent alternative to using claims temps. Pricing is on a flat fee per feature basis and the service is designed to be cost-effective compared to using temps.

Plus there are a number of other advantages to using this service:

• You only have to do training once, then you're set up for any future overflow situations
• We use full-time, high-quality, experienced adjusters who care about the work product
• We can interface with you in whatever way works best for you (we're flexible), such as giving you a transaction output daily, or working in your online system

We offer extensive use of technology and best practices driven by metrics and benchmarks to produce the cycle times and customer satisfaction you need. Our network of providers provides similar technical and service advantages.

Once you see what we can do for you during peak periods, you may wish to design your claims department with a low fixed payroll cost and convert all above-average claims volume into a variable expense. Outsource only those claims in excess of a capacity defined by your fixed payroll. With our per-feature pricing so close to your internal costs, this strategy may prove significant in the effort to control overall LAE.

DMA's overload services offer the following benefits:

• An instant outlet for claims in excess of existing capacity
• Technology solutions which improve cycle time, severity, and LAE
• Improved customer satisfaction
• Cost effective per-feature pricing
• Low fixed payroll expense with peak loads converted to a variable expense

Call 800-649-7602, ext. 6977 for more information on DMA's Claims Overflow Service.

Free White Paper: The Real Cost of Claims Temps DMA's white paper, The Real Cost of Claims Temps, lays bare the facts on all the costs of hiring temps, including some of the unseen or not so obvious costs. Click here to fill out a brief survey and get a copy of this informative white paper.