Agents' Top Rated Carriers Make Fast Claims Adjuster Contacts
by Insurance Journal

Independent agencies and their carriers perform a variety of tasks for policyholders when originating and servicing policies, but how they handle claims provides the moment of truth—and it's more important than almost anything else in the agent's mind when choosing carriers.

Also, the adjuster's first call to the insured matters most—even more than getting the claim paid quickly.

Read the full article here.

SOURCE: Insurance Journal 2010.

A FAST ADJUSTER MAKES THE DIFFERENCE
by DMA Claims Services

DMA IS FASTER

DMA is about 4 times faster in contacting your insured and twice as fast to send the report as "industry average". Greater speed translates into greater customer satisfaction with the claims process, which in turn improves renewal rates.

The bar graphs on the left show "industry average" contact and report time using Xactanalysis metrics February 2009 - January 2010, based on thousands of claims assigned to independent adjusters. The DMA bar graph is based on close to 2,000 claims assigned via Xactanalysis during the same time period.

SAY NO TO INDUSTRY AVERAGE

The statistics shown measure elapsed time in days/fractions of days between receipt of assignment and the time of contact, site inspection and first report. The above metrics are based on Xactanalysis® reports, a product of Xactware Solutions Inc. and are used with the permission of Xactware Solutions Inc.