Homeowners insurance customers who file a property claim are much less satisfied with their claims experience than auto claimants, according to a new study.

The satisfaction level of homeowners claimants is significantly lower than that of auto claimants, says J.D. Power and Associates 2009 Home Claims Satisfaction Study. The study finds that customer satisfaction with the home claims experience averages 828 on a 1,000-point scale. In comparison, satisfaction with the auto claims experience averages 842, according to the J.D. Power and Associates 2009 Auto Claims Satisfaction Study released in November.

Read the complete story here.

(In order to access the full study, you will need to register with the JD Powers website. You can do this by clicking on the article link and going to the Library tab, and then go to the 2009 Home Claims Satisfaction Study article, click on download and you will be prompted to register.)

SOURCE: (c) 2009 www.insurancejournal.com